How we handle your personal information
Ace Auto Locks Ltd provides mobile automotive locksmithing, vehicle security and number plate services in Kent and surrounding areas. This notice explains how we use personal information when you contact us, request a quotation or enquire about or purchase number plates. To ask about your information, email aceautolocks@outlook.com.
Information we collect
We may collect your name, address, postcode, telephone number, email address, vehicle registration, vehicle details, your enquiry or order requirements and related correspondence. When we supply number plates, we also record information needed for the legally required registered supplier records, including the types of identity and entitlement documents checked, relevant traceable document references, verification and supply records, and payment method and transaction references where appropriate. We do not ask you to upload identity-document scans or card details through our public forms.
Why we use this information and our legal bases
- To respond to enquiries, prepare quotes, arrange visits and deliver requested services or orders: to take steps towards or perform a contract.
- To maintain required number plate supplier records and comply with lawful regulatory requests: to meet legal obligations.
- To prevent misuse, manage customer service, investigate issues and defend or resolve disputes: our legitimate interests in running and protecting our business, where appropriate.
- To send marketing communications where we have the required permission or another lawful basis. You can ask us to stop marketing at any time.
Number plate orders and document checks
Before supplying number plates, we must inspect accepted original identity and entitlement documents, or an eligible electronic entitlement document where permitted. We maintain a restricted sales record of the prescribed information. Our public website is an order-request and enquiry service, not a payment checkout or a means of verifying documents online. Payment status is recorded manually after we confirm receipt externally.
How information is handled and shared
Website enquiries and order requests are sent via Web3Forms to our Microsoft Outlook business email account. We use Cloudflare to host and secure our website and, for registered number plate records, a restricted private database and administration system. We may also share information with payment providers, delivery providers or professional advisers where needed to fulfil an order or comply with the law. We do not sell customer information.
Some service providers may process data outside the United Kingdom. Where international transfers occur, the applicable UK data protection requirements and transfer safeguards must be considered. You can ask us for more information about relevant providers and safeguards at the email above.
How long we keep information
Registered number plate suppliers must retain prescribed records of completed sales for three years after the sale, and make them available to authorised enforcement bodies when lawfully requested. Other enquiries, service records and business correspondence are retained only for as long as reasonably necessary for customer service, accounting, disputes or other legal requirements, and are reviewed for deletion when no longer needed.
Security
We restrict access to customer records to authorised personnel, use protected accounts and secure service providers, and aim to keep only the details required for the relevant purpose. No online payment card details or identity-document image uploads are collected through the public website.
Your data protection rights
Depending on the circumstances, you can ask to access, correct, erase or restrict information we hold, or request a copy of information you provided. Some requests are subject to exemptions where we must retain records by law.
Your right to object: You can object to our use of your personal information where we rely on legitimate interests, and you can object to direct marketing at any time.
If we rely on your consent for a particular activity, you can withdraw it. To exercise your rights, email aceautolocks@outlook.com. You may complain to the Information Commissioner's Office at ico.org.uk.
Cookies and automated decisions
Some essential cookies may be used for website operation and security. If we introduce optional analytics or advertising cookies requiring consent, we will give you the relevant information and controls. We do not use solely automated decision-making to approve identity or vehicle entitlement documents.
We may update this notice if our services, providers or processes change.